Getting started for Strategists (parents, carers and other adults)

How it works

• Your Warrior has their own account on their own phone. You link the two accounts with a code.
• You set quests. Your Warrior does them and sends photo proof, or just marks them done if you didn't ask for photos.
• You approve or deny each one. Approving gives your Warrior the coins you set, plus 100 XP.
• 1 coin = £1. The app never moves money. You pay your Warrior yourself, in cash or by bank transfer, then record it in the app. Your Warrior can also ask you for a payout in the app. See Payouts.
• If your Warrior is under 15, photo proof and Friends need a parent's or guardian's OK first. See A parent's OK.
• Friends are switched off for under-18s until you switch them on. See Families and safety.
• Your Warrior is told that you can see their quests and photos. Quest photos are deleted 7 days after the quest is done.
• Each time your Warrior reaches a new level, they get a pack of cards, and so do you. See Duels, packs and Play Duels.

Step 1: Create your Strategist account

1. Install Torvan and open it. During our closed test, only invited testers can install it: from Google Play on Android, or through Apple's TestFlight app on iPhone.
2. On How are you using this?, tap Family / Support Setup.
3. Tap The Strategist ("Issue quests & verify victories").
4. Fill in the form:
   • Nickname (shown to friends): up to 24 characters: letters (accented letters too), numbers, spaces and . - ' only. Anything else, such as an @, a web address or a long number, is removed automatically when your account is made, so check how it looks. Don't use your full real name.
   • Year of birth: just the year, never a full date. A Strategist has to be 15 or over, and some things, such as giving a parent's OK, need you to be 18 or over.
   • Email Address, Password and Confirm Password. Passwords need at least 10 characters, with at least one letter and one number. A checklist under the password box ticks off each rule as you type.
5. Tap Create Account. We email you a 6-digit code. Type it into Verify Your Email and tap Verify. If it hasn't arrived, check your spam folder, then tap Resend Code.
6. If your phone has a fingerprint or face set up, you're asked Lock Torvan with your fingerprint? (Chore Scape in older versions) Tap Turn on or Not now. You can change this later (see Fingerprint lock).
7. You'll see Account Linking Required. Leave it open while your Warrior sets up.

Strategists don't pick a World when they sign up. Your app takes on the World of whichever Warrior you're looking at, with its colours and names. If you set up My quests, you pick a World for your own quests.

Step 2: Your Warrior creates their account

On your Warrior's phone, open Torvan. Help them through these steps if they need it:

1. Tap Family / Support Setup, then New Warrior.
2. Swipe through the Worlds and tap Choose on the one they like. The World sets their colours, the World their card packs come from to start with, and some names. They can change it later.
3. Fill in the same form: a nickname that isn't their full real name, their year of birth, an email address and a password. If they're under 15, you'll be asked for your OK once you've linked (Step 3).
4. Type in the 6-digit code from the email and tap Verify.
5. They'll see Account Linking Required, showing a linking code.

There's a guide for your Warrior too, in simple words: Getting started for Warriors.

Step 3: Link your accounts

1. On your Account Linking Required screen, find Link to Warrior Account.
2. Type the code from your Warrior's screen into Enter Code, then tap Request Link. You'll see "Link request sent! Awaiting Warrior approval."
3. Your Warrior gets a pop-up called Account Link Request, showing your nickname and email. They tap Approve.
4. Your screen checks every 12 seconds and opens your home screen once the link is made. You also get a "Link approved" notification.

If your Warrior already has a Strategist (for example, another parent or carer), that Strategist must approve you too. See Adding a second Strategist.

Step 4: Set your first quest

1. On your home screen, tap Issue Quest.
2. Work through the four steps: Basics (a title and optional instructions), Rewards & Verification (coins and photos), Schedule (one-off, daily or weekly, plus a date and time) and Reminders.
3. Tap Submit Quest. It's active straight away, and your Warrior gets a "New quest from" notification with your nickname.

More detail, including repeating quests and reminders: Issuing a quest.

Your home screen

Your home screen shows one Warrior at a time, with their nickname as the title. Along the top, from left to right:

• The Torvan logo.
• A wallet icon, Treasury Payments, for payouts.
• A cards icon, Duels, for the card game. Strategists can play on their own account. It shows a number when packs are waiting, and it's hidden if you switch Play Duels off.
• A bell showing your notifications, with a red count.
• A gear for Settings.

Below that is a strip of days: today, the next 5 days, and MORE, which opens a calendar covering a year back and a year ahead. In the MORE calendar, days with quests have a dot. Each quest card shows a status badge, the coins and the XP. Cards have a pencil (edit) and a bin (delete), plus Validate Proof when proof is waiting and Review Change when your Warrior has asked to change the quest. A quest your Warrior has suggested shows only Review Proposal, with no pencil or bin. A repeating quest has a small repeat icon after its title. Tap a card to see its details, including how often it repeats; you can validate proof from there too.

The screen updates by itself when your Warrior does something. You can also pull down to refresh. Issue Quest is hidden when you're looking at a past day.

Your Warrior's level, XP and streak aren't on your home screen. Your Warrior sees them on their own home screen, and their level and XP totals in Warrior Records (the shield). To share how the week went with the people involved in their support, use the weekly activity summary.

More than one Warrior

You can link to as many Warriors as you like:

1. Go to Settings → Account → Linked Accounts.
2. Under Add Another Warrior:, type their code into Their Linking Code and tap Add.
3. They approve, just like the first time.

One plan covers up to 6 Warriors: see Plans and billing. The app keeps showing the Warrior you already had selected. To see another Warrior, go to Settings → Switch Warrior (at the top) and pick them from Choose Your Warrior. Once you use My quests, these are called Switch and Choose who to see, and Me is on the list too. The app remembers your choice on this phone. The colours change to that Warrior's World.

Your own quests (My quests)

As a Strategist, you can use Torvan for yourself too. In Settings, tap Set up My quests and pick a World. After that, Switch at the top of Settings moves between Me and your Warriors. Your own quests work like Torvan on your own: tap + to add one, and Done when it's finished. Nobody you're linked with can see them, and there are no photos or coins. Reminders say "My quests", follow your quiet hours, and have their own switch in Settings. To stop, go to Settings → Account → My quests → Turn off My quests. Quests still to do are removed and repeating ones stop. Your level, XP and cards stay.

How My quests uses your data: see My quests in our Privacy Policy.

Duels, packs and Play Duels

Duels is the card game in Torvan. You can play it on your own account, against the computer, with your own collection.

• Each time one of your Warriors reaches a new level, you get a pack of 5 cards for your own collection. Your bell shows New pack, and the Duels icon shows how many packs are waiting. There's no push notification.
• Only levels reached after you linked count, and packs stop at level 100.
• Your packs come from each Warrior's World unless you choose another in Duels → Packs.
• Not interested in Duels? Go to Settings → Preferences → Play Duels and switch it off. The Duels icon is hidden, and new packs open by themselves straight into your collection, so nothing waits for you. Packs already waiting stay sealed until you switch it back on.
• Play Duels is saved on your account and only changes your own Duels. Your Warrior's Duels and packs aren't affected.

More: Packs for Strategists and Duels: how to play.

Weekly activity summary (Share My Week)

Share My Week makes a Weekly activity summary: a clear PDF of the activities in your Warrior's week, set out day by day. It's written to share with the people involved in their support, such as family, a support worker or a care team. It has no coins, XP or anything from the game in it.

1. Choose your Warrior in Settings → Switch Warrior (Switch once you use My quests), then tap Share My Week on the main Settings list. It isn't there on Me.
2. Pick the week: This week, Last week or Earlier. Weeks run Monday to Sunday.
3. You'll see every activity due that week, day by day, with its status: Done, Partly done, Waiting for sign-off, Not done or Still to do. Untick any you'd rather leave out. Activities still to do later in the week start unticked.
4. Go through the activities one at a time. For each one, add the time spent and any notes. If you like, add how much support was needed: Independently, With a reminder, With some help or With full support. If an activity didn't happen, you can add a reason: Their choice today, Unwell or not up to it, Plans changed, Not needed or Other. All of these are optional, and you can skip any activity.
5. Check everything on the review screen. You can add a summary of the week and a reference, such as a support plan number. Further down, if you want them, are In name's own words, Anything to flag to the support team and Add signature lines, which prints lines for a name, signature and date.
6. Tap Create PDF, then Preview to check it or Share to send it.

Privacy

• Your times and notes are saved only on your phone, encrypted. They're never sent to Torvan's servers. You can pick up where you left off, and Delete my notes for this week clears them.
• Use initials only puts initials instead of a name on the PDF and in its file name.
• Include activity details is off unless you switch it on, so the instructions on each quest stay out of the PDF.
• Photos are never put in the PDF. Where your Warrior sent photo proof, it just says when, for example "Photo sent in 17:40".
• The app doesn't send the PDF anywhere. You choose who to share it with, so only share it with people involved in your Warrior's support. Before you share, it's a good idea to show it to your Warrior too.

Older versions of the app make a simpler PDF of the past 7 days instead.

Where things are in Settings

Tap the gear. Settings has these sections:

The Warrior's quiet hours, Privacy & Friends, Reminder Defaults, Balance History, Missed-quest penalty and Pots for [name] only appear once you've linked a Warrior and they're selected. Once your Warrior has savings pots, Balance History isn't shown: each pot's History in Pots for [name] takes its place. On Me, Reminder Defaults is for your own quests, and the Warrior-only rows aren't there. Older versions of the app call Privacy & Friends Friends & Duels, and don't have Missed-quest penalty. Plans can't be bought in the app yet: see Plans and billing.

What you can and can't change

You choose

• Each quest's title, instructions, coins, photos, schedule and reminders.
• Whether to approve or deny proof, and your Warrior's suggested quests.
• Your payday: Settings → Preferences → Payout Schedule. Whether to pay or say not now when your Warrior asks for a payout.
• Your Warrior's quiet hours, and whether they're locked: Settings → Account → the Warrior's quiet hours.
• The reminder times each new quest starts with: Settings → Preferences → Reminder Defaults.
• Your OK for a Warrior under 15 (as their parent or guardian), whether an under-18 can use Friends, and correcting their year of birth: Settings → Account → Privacy & Friends.
• Whether missed quests cost coins: Settings → Preferences → Missed-quest penalty. It's off unless you switch it on. When it's on, if your Warrior misses a quest with reminders on, 10% of their coins are taken (with savings pots, 10% of what's in their Default pot, not counting money waiting to be paid out; other pots are never fined), at most once a day, and they're told each time.
• Whether you play Duels yourself: Settings → Preferences → Play Duels.

Fixed for everyone

• Every approved quest gives 100 XP.
• Partial credit pays half, and a missed quest pays 75% once it's done. Finishing every quest due in a day adds a 5% coin bonus.

There's no setting for these. See how rewards are worked out.